We require all clients to provide at least 48 hours notice via text or email when canceling or rebooking an appointment. Late cancellations or no-shows will be charged $150 using the payment method provided at booking.

Clients arriving more than 15 minutes after their appointment start time will be considered a no-show. If the payment method on file is not active, the client will be charged the fee before booking another appointment. Clients with unresolved fees are not allowed to book future appointments until the cancellation| no show | tardy fee has been paid in full.

We will provide a one-time cancellation fee waiver for extenuating circumstances. Alternatively, we will offer one free appointment upon rescheduling. The free session will need to be scheduled within 7 days of the cancellation.

Our spa maintains a “three-strikes” rule when a client cannot book an appointment unless a full deposit is made because this client was noted with no-shows or cancelled late three times.